Leaders need to respond to individuals based on their needs rather than their faults. The Lord encourages us to see what others need – even our enemies – and respond accordingly.
Good leaders do this well. They don’t lead out of a predetermined package of behaviors, but size up every situation and discern what must happen to reach the desired goal. Like a quaterback who read the defense, then calls an audible from the line of scrimmage, good leaders remain flexible and may change their response, based not on what a person deserves, but on what they need to succeed. Good leaders follow this path in difficult situations.
They need – They aren’t afraid to admit they need to listen and get understanding.
They read – They evaluate what has happened and what stpes are best to take.
They feed – They communicate what they’ve observed to key players.
They heed – They act on the basis of their discovery, even if it means change.
They lead – They provide direction to those involved.
(excerpt taken from the Maxwell Leadership Bible)